Monday - Friday

08:30-17:00

Emergency Info

Urgent Care Franklin Limited

09238 6610

Monday - Friday

08:30-17:00

Patients Portal

Appointments

Appointments

GP Consultations

Standard GP consultations are 15 minutes long, during which you can discuss one or two health concerns with the doctor. If your consultation runs over this time, a double consultation fee may apply. If you anticipate needing more time, we recommend booking a double appointment or arranging a follow-up visit for another day. We encourage patients to be mindful of others waiting for their appointments. Keeping to scheduled times ensures timely care for all and allows us to provide more thorough medical follow-up when needed. If a referral to a specialist or hospital is required, we will assist you with the initial referral process.
Appointments

Booking Appointments

Pokeno Family Health encourages enrolled patients to book appointments ahead with our Medical Reception Team. Please mention any urgent needs when booking.

If you think you do require a double appointment, please inform our receptionist so it can be accommodated based on the availability.
YOU WILL BE INVOICED/CHARGED BASED ON THE SERVICE YOU WERE BOOKED UNDER.

Contact Information

For appointments and general inquiries:
Email: info@pokenofamilyhealth.co.nz
Phone: 095581294
Support Person
You are most welcome to have a family member or a support person with you. After all, we understand that sometimes, you just need someone there to help you listen, to tell their side of your story, or simply just to hold your hand.
Chaperone
All patients are entitled to have a chaperone with them for any appointment. The chaperone can be family member, friend or a member of staff. If you want a member of staff to accompany you during the visit , please let the receptionist know when you arrive for your appointment.
Language support
Just inform our reception staff if you need an interpreter before your visit.
At Pokeno Family Health, the majority of our appointments are reserved exclusively for our enrolled patients and must be booked in advance through our customer service team. To schedule an appointment, please contact us.
Emergency Information
In the event of an emergency, please proceed directly to your nearest Accident & Emergency department for immediate medical assistance.

Contact Information

For appointments and general inquiries:
Email: info@pokenofamilyhealth.co.nz
Phone: 095581294

BOOK YOUR APPOINTMENT TODAY!

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Appointments

Cancellations

To ensure fairness to all patients, a fee of $20 will apply for missed appointments or late cancellations. If you are unable to attend your appointment, please cancel at least 4 hours in advance. Cancellations made within 4 hours of the appointment time, or failure to attend without notice, may incur a cancellation fee.
Appointments

Fees

The fees listed are a guideline only. They are the fees usually charged for our standard, 15-minute GP consultations. Longer/double appointments will incur double the fee stated. There may also be extra charges for additional services such as driving/insurance examinations or procedures.
Repeat Prescription - Please pay the fee in advance.

*No enrolment fee required. Register with us free of cost and access the full health benefit!

Fees Schedule

* New Fees Increase Effective 04thJuly 2025 *
Enrolled Patients*
Age
Under 14 Years
14 to 17 Years
18 to 24 Years
25 to 44 Years
45 Plus Years
CSC Holders
Standard GP Consult
FREE!
$34
$50
$61
$50
$20
New Patient
FREE!
$61
$61
$61
$61
$61
Casual Patients
Age
Under 14 Years
14 to 17 Years
18 to 24 Years
25 to 44 Years
45 Plus Years
CSC Holders
GP Consult
$50
$80
$80
$80
$80
$80
Non – Residents
Age
Under 14 Years
14 to 17 Years
18 to 24 Years
25 to 44 Years
45 Plus Years
CSC Holders
GP Consult
$150
$150
$150
$150
$150
$150
Script- Repeat Prescription
Type
Standard GP Consult
Non – Residents
Non-CSC Holder
$30
$150
CSC Holder
$19.50
$150
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